Refund policy
Return Policy
At M.O.B.C., we want you to be completely satisfied with your purchase.
Eligibility for Returns
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Time Frame: You may return items with manufacturing defects, incorrect printing, or a wrong item being sent, within 7 days of receiving your order.
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Condition: Items must be returned in their original condition—unworn, unwashed, and with all tags attached. Products that are damaged or altered in any way after delivery will not be accepted.
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Non-Returnable Items: Certain items are non-returnable, including:
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Customized or personalized products
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Final sale or clearance items
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Digital downloads
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Gift cards
Return Process
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Initiate a Return: To start a return, contact us with your order number and details about the product you wish to return.
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Return Shipping:
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Domestic Orders: If the return is due to our error (e.g., wrong item, defective product), we will provide a prepaid return label. For all other returns, the customer is responsible for return shipping costs.
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International Orders: Customers are responsible for return shipping costs and any duties or taxes incurred.
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Return Authorization: Once your return is authorized, we will provide you with a return shipping address and instructions.
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Packaging: Please ensure the item is securely packaged to avoid damage during transit. We recommend using the original packaging if possible.
Refunds, Replacement, or Store credit
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Processing: Once we receive and inspect your return, we will notify you of the approval of your refund or if the return is eligible for replacement or store credit.
If approved, your refund will be processed within 5-7 business days to your original payment method.
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Partial Refunds: In some cases, only partial refunds are granted (if applicable):
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Items not in their original condition or with missing parts for reasons not due to our error.
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Items returned more than 7 days after delivery.
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Restocking Fee: A restocking fee of 10% may apply to returned items in certain cases. This will be deducted from your refund amount.
Exchanges
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Damaged or Defective Items: If you received a damaged or defective item, please contact us immediately with details and photos of the product. We will arrange for a replacement at no additional cost.
Late or Missing Refunds
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If you haven’t received a refund yet, first check your bank account or contact your credit card company; it may take some time before your refund is officially posted.
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If you’ve done all of this and still have not received your refund, please contact us
Contact Information
For any questions or concerns regarding returns, please contact our customer service at membersobc@gmail.com